Last updated: September 23, 2026
This Provider Credit and Refund Policy explains how DOT Compliance Companies handles provider memberships, provider credit purchases, the optional Priority Matching Service, and refund requests. It forms part of our Terms of Service. DOT Compliance Companies is operated by BOX4 DIGITAL GROUP LTD, company number 17253991. Public U.S. mailing address: 11816 Inwood Rd #1127, Dallas, TX 75244. Email: [email protected]. Phone: +1 469 646 0743.
1. Memberships do not guarantee leads or work
Free, Verified and Premium memberships control profile features, badges, state coverage, profile placement and eligibility for member-only tools. Membership does not guarantee carrier requests, leads, appointments, carrier responses, revenue, quote acceptance, service outcomes, compliance outcomes or regulatory results.
Verified and Premium members can buy and use provider credits while their account is active and in good standing. Free members must upgrade before purchasing or using provider credits.
2. Membership billing and cancellation
Verified membership is currently $29.99 per month or $329.89 per year. Premium membership is currently $99 per month or $990 per year. Paid memberships renew automatically on the interval selected at checkout unless canceled. Canceling a membership stops future renewals. Paid features usually remain active until the end of the current paid period.
Membership fees are generally non-refundable once a billing period has started. We may refund a membership charge where required by law or where we confirm a duplicate charge, incorrect charge, unauthorized charge, or site billing error.
3. Provider credit blocks
Provider credits are prepaid account credits. Current provider credit blocks are $50, $150, $300, $1,000 and $5,000. One provider credit equals one U.S. dollar of provider credit. The number of credits required for a specific carrier request is shown inside the member dashboard before the provider chooses whether to use credits.
Provider credits are not cash, are not a bank balance, do not earn interest, cannot be withdrawn as money, and are not transferable unless we agree in writing. Provider credits do not expire while your account remains open and in good standing. We may suspend or remove credits connected to fraud, chargebacks, unauthorized payments, abuse, unlawful use, or material breach of the Terms.
4. Provider credits are generally non-refundable
Provider credit purchases are generally non-refundable once purchased or credited to your account. Buying a provider credit block or using provider credits does not guarantee that suitable carrier requests or leads will be available in your state, service category or coverage area. It also does not guarantee that a carrier will respond, appoint you, proceed with work, accept your fees, pay for your services, or become your customer.
Used credits are not refunded because a carrier does not respond, chooses another provider, changes scope, pauses the work, gives incomplete information, is not prepared to buy, negotiates a different price, fails to sign your contract, cancels later, disputes your service, or does not become your customer.
5. When we may refund or re-credit
We may refund or re-credit where required by law or where we confirm a duplicate charge, failed credit delivery, unauthorized charge, technical site error, or clearly invalid carrier request caused by our system. Requests for a refund or re-credit are reviewed against this policy and may require supporting information.
We do not guarantee a refund or re-credit for request quality, carrier behavior, provider sales outcome, appointment outcome, service outcome, regulatory outcome, or a carrier choosing not to proceed.
6. Priority Matching Service refunds
The optional Priority Matching Service is a one-time $59.99 priority review fee for a carrier support request. It does not purchase a third-party provider service and does not guarantee a provider response, quote, availability, appointment, compliance result, refund from a provider, or regulatory outcome.
Priority Matching Service fees are generally non-refundable once the request has been submitted for review. We may refund where required by law or where we confirm a duplicate charge, payment error, or technical failure that prevented us from receiving or reviewing the request.
7. Provider service disputes
Providers and carriers contract directly with each other. We do not control provider commercial terms, provider fees, provider refunds, service delivery, filings, advice, insurance decisions, audit outcomes, test results or regulatory results. We are not liable for refunds, chargebacks, losses, penalties, fines, missed deadlines, claims or disputes arising from services provided by a provider to a carrier, except where liability cannot legally be excluded.
8. Chargebacks and account review
If a charge is disputed, reversed, suspected to be unauthorized, or connected to fraud or abuse, we may pause paid features, provider credits, profile enhancements or account access while the issue is reviewed. We may provide transaction records, account records and policy records to the payment processor, card network or bank as part of the dispute process.
9. How to request a billing review
Email [email protected] with your account email, invoice or payment reference, transaction date, and a short explanation. We may ask for additional information before making a decision.
10. Contact details
Email: [email protected]
Phone: +1 469 646 0743
Mailing address: 11816 Inwood Rd #1127, Dallas, TX 75244